Welcome to MH Delivery. By accessing or using our website, mobile platform, or services, you agree to be bound by the following terms and conditions. Please read them carefully.
Effective Date:
1. Definitions
“Company” refers to MH Delivery.
“User” refers to anyone who accesses or uses our services, including customers and merchant partners.
“Services” refers to the delivery of goods such as food, groceries, pharmacy items, and parcels.
“Merchant Partner” refers to any business or store that offers products via MH Delivery.
2. Acceptance of Terms
By using our services, you agree to comply with these Terms and Conditions and all applicable laws. If you do not agree, please do not use our services.
3. Eligibility
You must be at least 18 years old to use MH Delivery services. By using our services, you confirm that you meet this requirement.
4. User Responsibilities
You agree to:
Provide accurate and complete information during registration and order placement
Maintain the confidentiality of your account information
Use the service only for lawful purposes
Not misuse or disrupt the platform or services
5. Merchant Responsibilities
Merchant partners agree to:
Ensure accurate product listings and pricing
Fulfill and prepare orders in a timely manner
Adhere to food safety and legal regulations (where applicable)
Cooperate with MH Delivery riders and support team
6. Delivery Terms
Delivery times are estimated and not guaranteed.
MH Delivery is not liable for delays caused by traffic, weather, or third-party vendors.
It is your responsibility to ensure someone is available at the delivery address.
7. Payments and Fees
All prices listed include applicable taxes unless stated otherwise.
Payment must be made at the time of order via accepted methods (e.g., credit/debit, online wallets).
Merchant partners will receive payments based on agreed commission structures or service terms.
8. Cancellations and Refunds
Orders can only be canceled within a limited time window.
Refunds may be issued for undelivered, incorrect, or damaged items, subject to our review.
Merchant partners are responsible for product quality and availability.
9. Intellectual Property
All content on this website—including logos, branding, text, and images—is the property of MH Delivery and protected by copyright and trademark laws. You may not reproduce or use any materials without written permission.
10. Limitation of Liability
MH Delivery is not liable for:
Indirect or consequential losses from delays or failed deliveries
Loss or damage due to user error, incorrect information, or third-party issues
Unauthorized access to user accounts
11. Privacy
Your use of our services is also governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal information.
12. Termination
We reserve the right to suspend or terminate user accounts or merchant partnerships for violations of these terms, fraudulent activity, or misuse of the platform.
13. Governing Law
These Terms are governed by the laws of Canada and the province of [Insert Province, e.g., Ontario or British Columbia], without regard to conflict of law principles.
14. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our services after changes means you accept the new terms.
15. Contact Us
For any questions or concerns about these Terms, please contact:
MH Delivery – Legal Department
Email: manager@mhdeliveries.com
