MH Delivery (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect in compliance with Canada’s privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, and delivery address.
Order Information: Details of items ordered, delivery instructions, and payment information.
Location Data: For real-time delivery tracking (with user/device permission).
Business Data: If you are a merchant partner, we collect store details, contact info, and order volume data.
Technical Data: IP address, browser type, and device identifiers when you visit our website.
2. How We Use Your Information
We use your personal information to:
Fulfill and deliver your orders
Provide customer support and respond to inquiries
Verify identity and process payments
Communicate order updates and promotions (with your consent)
Improve our services, website, and delivery efficiency
Comply with legal and regulatory obligations
3. Disclosure of Your Information
We may share your information only as necessary and in accordance with PIPEDA:
With delivery drivers to complete your order
With merchant partners (e.g., restaurants, pharmacies, grocery stores) to fulfill the request
With third-party service providers for payment processing, hosting, and analytics
When required by law, regulation, or court order
We do not sell or rent your personal information to any third parties.
4. Consent
By using our website or services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual restrictions.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from loss, theft, and unauthorized access. All payment transactions are encrypted and processed securely.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, contact us at the email below.
7. Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from anyone under the age of 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
MH Delivery Privacy Officer
Email: manager@mhdeliveries.com
